FAQ

1. How do I track my order?
Once your order is shipped, we’ll send a tracking number via email. You can track your order on our Track Your Order page.

2. How long does shipping take?
Shipping times vary by location. Typically, it takes 7-14 business days in the US and 10-21 business days for international orders. Processing takes 2-5 days.

3. Can I change my shipping address?
Unfortunately, once your order has been processed, we cannot change the shipping address.

4. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, with original packaging intact. Contact us at hello@glowen.shop to initiate a return.

5. Do you ship internationally?
Yes, we ship globally! Shipping times may vary based on your region.

6. How do I apply a discount code?
You can apply your discount code at checkout. Simply enter the code in the designated field before completing your purchase.

7. Is the Glowen showerhead easy to install?
Yes! The Glowen showerhead is designed for easy installation without any tools required.

8. Can I use Glowen with hard water?
Yes, Glowen’s filtration system is designed to handle hard water, improving water quality for softer skin and healthier hair.

9. What should I do if my product arrives damaged?
If your product arrives damaged, please contact us within 48 hours at hello@glowen.shop with your order number and a photo of the damage.

10. Do you offer a warranty?
Yes, we offer a one-year warranty on all Glowen showerheads. For warranty claims, contact us at hello@glowen.shop.